BellyBella Beverly Hills - The World's Finest Handcrafted Body Jewelry
  
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Questions

 

By Phone
888.804.3304 Toll-Free (US)
805.630.2040 (International)

By Email
For Customer Service regarding your purchase:
service@bellybella.com
For general comments or suggestions:
info@bellybella.com

By Fax
805.830.1117

Catalogs
If you are interested in obtaining a BellyBella catalog,
click here: CATALOG REQUEST FORM

We hope your BellyBella purchase has exceeded your expectations. We are committed to your complete satisfaction. All of our jewelry is sold on a 30-day inspection policy.

One-Year Warranty
Our warranty covers any manufacturing defects for one year. Please be sure to tighten the balls securely to prevent accidental loss. Bellybella cannot be responsible for loss or damage from improper use of the product. We also recommend avoiding use during sports activities and exercise.

BellyBella is not responsible for the sterilization, insertion, use and care of any piercing accessory supplied or otherwise.

BellyBella Return Policy
If for any reason you are not 100% satisfied with your design within the 30 days after your purchase, simply return the item in its original packaging, and your purchase price (less a restocking fee of 5-15%) will be promptly refunded. Items that have been worn, or altered or damaged in any way cannot be accepted for return. Discounted purchases and items on sale are considered final sales and non-returnable. Returning a selection to Bellybella is easy:

Obtain a Merchandise Return Authorization code from BellyBella. All return items require a Merchandise Return Authorization code. If you wish to return an item, you must first contact Customer Service by phone at 888.804.3304 or email service@bellybella.com to obtain an authorization code for your return.

Clearly Write the Return Authorization Code on Your Shipping Form. Once obtained, be sure to include the Return Authorization Code supplied by Bellybella on the shipping form provided by your shipping service. Your returned item can not be accepted without a Return Authorization Code clearly written on the shipping form.

Package the Returned Item Securely. The returned item must be new and unused and must include all of its original packaging and any additional materials included with the original package (excluding any and all marketing flyers, postcards, promotions and brochures). Please make sure that you have wrapped your return package securely.

Ship Your Product with a Reliable Shipping Service. For your protection, Bellybella strongly recommends that you use a shipping service that will insure the full value of your returned item. We recommend Insured Parcel Post. Please confirm with your shipping service that you are insured for the full value of the item that you are returning. Bellybella is not responsible for shipping your returned item and/or any lost, stolen, mislabeled or damaged shipped items.

Refunds
Bellybella will notify you via e-mail when we have received and processed your return and your full refund will be immediately credited to your credit card. NOTE: Items that have been worn, or altered or damaged in any way cannot be accepted for return. Discounted purchases and items on sale are considered final sales and non-returnable.

Restocking Fee
A 5-15% restocking fee will apply on all returned items. The following is a breakdown of the fees:
$0-500=15%
$501-1500=10%
$1501+ = 5%

Shipping Methods
All shipments are sent insured via Federal Express. We offer the following shipping methods (rates available at checkout):

Free FedEx Ground Shipping (4-7 day delivery - U.S. Only)

Next-Day Priority FedEx

Next-Day Standard FedEx

Two-Day Standard FedEx

International Priority FedEx

All international orders are shipped via Federal Express International at a charge of $100.00 USD. In addition, the purchaser will be responsible for any taxes and duties incurred at time of delivery.

Repairs & Adjustments
Did you receive your belly ring and it needs just a little adjustment to make it fit just right? Or did you receive it as a gift and it was the wrong gauge size? We understand that everyone's navel is different and since your satisfaction is our goal, we offer expert repairs and adjustments by our in-house jewelers who actually created your design! There is a nominal fee of $40 (plus shipping/handling) for most repairs or adjustments. Please call us at 888.804.3304 to make immediate arrangements to ship us your repair. In most cases it is shipped right back to you within 5-7 business days. If you need it sooner for your vacation or weekend getaway just let us know and we will help expedite it!

Free Gift Wrapping
BellyBella jewelry arrives at your door already gift wrapped. Our jewelry is packaged with care in a box and hand tied and wrapped with BellyBella's signature colors. Belly rings are placed in a personal black suede pouch. If you wish, we can include a card with a hand-written personal message. Shipments do not show the purchase price.



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